Implementation Services
Implementation Services
Chesapeake’s goal is to provide solutions that are specifically tailored
to your business requirements and strategy. But those solutions extend beyond
state-of-the-art software. They incorporate expert implementation services
to deliver a system that suits your exact needs. The expertise we have gained
from successful implementations in a host of industries provides insight
into best implementation practices. This allows us to help you avoid process,
installation, and operational missteps that often plague new system projects.
From initial planning through final user training, Chesapeake experts support
every phase of your implementation process.
Support Every Step of the Way
We begin by assigning an implementation specialist who will coordinate
with your project team for implementation planning, product installation
and end-user training. An expert in the Chesapeake product you’ve
chosen and the financial process you are automating, our specialist serves
as the focal point for the project and is your contact for all questions,
whether technical or procedural. He or she solicits other Chesapeake expertise
as required and works with you every step of the way as your new system
is brought to life.
First, we define your unique requirements. We work with your project team to understand your business processes and share the experience we have gained with regard to best practices in your industry. Then we define and document your particular requirements, to serve as the foundation for carefully crafting a system that precisely suits your needs.
Next, we develop a detailed project plan. This detailed task plan, which includes specific roles and responsibilities, insures that each requirement is effectively addressed. Jointly, we define components like your accounts, match rules, import and export definitions and reports to automate your processes most efficiently. In addition, working with our consultants, your staff will acquire detailed information that will allow them to maintain the system and realize its full benefits.
Then, we build, test and install the system we’ve tailored for you. Chesapeake builds your client database at our offices, defining your accounts, assigning business rules, and tailoring reports. When the resulting software has been thoroughly tested, our technical experts install it in your environment, and perform on-site retesting and verification to ensure it continues to provide the correct results.
Finally, we train your staff to use your new system to its best
advantage.
We conduct on-site training at your location, using your data, to equip
your staff with the knowledge they need to minimize the transition to the
new process.
In addition to on-site training, Chesapeake also offers :
- End-user training classes, held either at your site or in our offices, at a time of your choosing. During classes, which are customized to address your unique needs, we discuss and practice the most commonly used procedures and answer frequently asked questions.
- “Train the trainer” sessions that are designed to prepare a member of your staff to train other employees in the use of your Chesapeake product.
- Monthly Online Training, which present product features and functionality in a forum that fits easily into an employee’s ongoing work. The task-oriented training is followed by question and answer forums. Online training sessions are ideal to get new employees up to speed quickly, or to enhance an experienced user’s skill.
- Annual User Conference training classes, which allow your staff to combine training with informative sessions and valuable networking time with other users and Chesapeake staff
Web-based Support. We also offer web-based SmartSupport through the exclusive Clients Only area. Here you can complement telephone and email support with:
- Technical bulletins that update you on product enhancements
- Resolutions to common issues
- User Conference details and agenda
- Online Training topics and schedules (hyperlink to online training schedule)